Shipping policy

Shipping and Delivery Policy
All of our inventory is in stock and on the floor at our Lincolnwood, Illinois warehouse. Nothing is drop-shipped, back-ordered, or made to order.
Delivery and freight are quoted separately
Delivery is never included in the listed price of a table or a lumber order. We quote it separately so you see exactly what you are paying for and are not charged a padded product price to cover freight you may not need.
Will-call pickup — free, by appointment
Pickup is free at our Lincolnwood dock, by appointment, at a time we agree when your order is confirmed. We bring your material out to the dock; you inspect it and tally the count before it leaves. Exact address and dock instructions are provided when your appointment is confirmed. Bring appropriate help and a vehicle sized for the piece — a 10 ft slab table is heavy and requires two or more people.
White-glove delivery — slab tables
Anywhere in Illinois, Indiana and Wisconsin we arrange professional white-glove delivery: the piece is brought into your space, unwrapped, assembled, set level on its base, and the packaging removed. White-glove delivery is free on any purchase or deposit placed by 15 October 2026, whenever the delivery is scheduled. After that date it is a separate line, normally $650 to $750. We confirm the delivery date when your order is confirmed.
Outside Illinois, Indiana and Wisconsin
Beyond those three states we arrange common-carrier freight and quote it per order. Freight delivery is curbside unless you request and pay for inside delivery.
Lumber orders
Teak lumber is available for will-call pickup or LTL freight. Short stock in 1 to 4 foot lengths ships by parcel, rated by carrier on actual weight and box size. Orders above roughly 15 board feet — about 50 pounds — are quoted by actual weight, because freight is almost always cheaper per pound than parcel at that size. Bulk and whole-lot orders are quoted individually, including loading.
Inspection on arrival
All sales are final. Inspect your material at delivery or pickup. You have 48 hours to report transit damage or a condition discrepancy with photographs. See our Refund and Returns Policy for the full claims process.
Scheduling and questions
info@platinumluxuryteak.com · (773) 584-7334
Open seven days a week, 8:00 am to 6:00 pm, by appointment.