Refund policy
Refund and Returns Policy
All sales are final.
Every table we sell is a one-of-a-kind single slab. No two pieces are alike, and once a slab is reserved or sold it is removed from our inventory permanently. For that reason, all sales of tables and lumber are final. We do not accept returns, exchanges, or cancellations for change of mind, buyer's remorse, or fit and sizing issues.
Please read this policy in full before you reserve or purchase.
48-hour inspection window
We stand behind the condition and accuracy of what we sell. You have 48 hours from the time of delivery or pickup to inspect your piece and notify us of any of the following:
- Damage that occurred in transit
- A material defect not disclosed in the listing
- A significant discrepancy between the piece delivered and the piece described or photographed
To open a claim, contact us at info@platinumluxuryteak.com or (773) 584-7334 within 48 hours and provide clear photographs of the issue. Claims submitted after 48 hours cannot be accepted.
If we confirm a valid claim, we will work with you on a repair, a partial adjustment, or a replacement where one is available. Freight damage claims are pursued against the carrier with our full assistance and documentation.
Natural characteristics are not defects
Solid wood slabs contain knots, voids, filled cracks, color variation, mineral streaking, and irregular live edges. These are inherent to the material and are photographed and disclosed on each product page. They are not grounds for a claim.
See it before you buy
Because all sales are final, we encourage every buyer to inspect the piece first. You may visit our Lincolnwood warehouse by appointment, or schedule a free live video walkthrough and we will show you the exact slab up close — grain, edges, and any character you want to see. Contact us to book either.
Deposits
Reserved pieces are held with a deposit. A deposit removes that specific slab from the market and takes it out of our inventory for other buyers. If you cancel after placing a deposit, the deposit is retained as liquidated damages — a good-faith estimate of the loss we incur from holding a one-of-a-kind piece off the market, not a penalty. The balance is due before release of the piece.
No cooling-off period
Purchases made online or at our place of business are not subject to a three-day right of cancellation. Federal cooling-off rules apply only to door-to-door and off-premises sales.
Questions
info@platinumluxuryteak.com · (773) 584-7334
Platinum Luxury Teak LLC · 7080 N. McCormick Blvd, Unit W19B, Lincolnwood, IL 60712