Refund policy

All sales are final.

Every table we sell is a one-of-a-kind single slab. No two pieces are alike, and once a slab is reserved or sold it is removed from our inventory permanently. For that reason, all sales of tables and lumber are final. We do not accept returns, exchanges, or cancellations for change of mind, buyer’s remorse, or fit and sizing issues.

Please read this policy in full before you reserve or purchase.

48-hour inspection window

We stand behind the condition and accuracy of what we sell. You have 48 hours from the time of delivery or pickup to inspect your piece and notify us of any of the following:

• Damage that occurred in transit

• A material defect not disclosed in the listing

• A significant discrepancy between the piece delivered and the piece described or photographed

To open a claim, contact us at info@platinumluxuryteak.com or (773) 584-7334 within 48 hours and provide clear photographs of the issue. Claims submitted after 48 hours cannot be accepted.

If we confirm a valid claim, we will work with you on a repair, a partial adjustment, or a replacement where one is available. Freight damage claims are pursued against the carrier with our full assistance and documentation.

Natural characteristics are not defects

Solid wood slabs contain knots, voids, checks, color variation, mineral streaking, and irregular live edges. These are inherent to the material and are disclosed on each product page, with photographs of the specific piece on request. They are not grounds for a claim.

Lumber is sold on tally

Quantities are published, quoted, and invoiced on 4/4 nominal board feet. Tally at loading, with your representative present, governs the invoiced quantity — you count the material onto the truck and you pay for what is counted. A quantity dispute after the material has left our dock cannot be reopened.

See it before you buy

Because all sales are final, we encourage every buyer to inspect the material first. Will-call pickup and inspection are by appointment at our Lincolnwood dock — we bring your material out, you look it over, and it does not leave until you are satisfied with what is on the truck.

Deposits

Reserved pieces are held with a deposit. A deposit removes that specific slab from the market while you finalize your purchase. Your deposit is refundable in full until your balance is invoiced, and is applied to the purchase price. The balance is due before release of the piece.

No cooling-off period

Purchases made online or at our place of business are not subject to a three-day right of cancellation. Federal cooling-off rules apply only to door-to-door and off-premises sales.

Questions

info@platinumluxuryteak.com · (773) 584-7334

Platinum Luxury Teak LLC · Lincolnwood, Illinois 60712